Shipping Policy
Last Updated: October 2026
Introduction
Thank you for shopping at Shhdrdcksshh, operated by Whizon Hongkong Limited. This policy explains our order processing times, shipping charges, estimated delivery timelines, tracking procedures, and delivery support for our sleep masks.
1. Order Processing
Once your order has been placed and payment has been authorized, we begin preparing your items for shipment.
- Processing Time: Please allow 1–3 business days for order verification, quality checks, packaging, and shipment preparation.
- Weekends and Holidays: Orders placed on weekends or public holidays will begin processing on the next business day.
- Shipping Confirmation: Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information.
Processing time is separate from the estimated shipping time below.
2. Shipping Rates and Estimated Delivery Times
Shhdrdcksshh uses the following standard shipping rates and timelines:
- Standard Shipping: $5.99 USD per order, unless a shipping promotion applies or a different rate is clearly displayed at checkout.
- Estimated Shipping Time: 10–20 business days after dispatch, depending on the destination and local carrier operations.
- Estimated Total Delivery Time: 11–23 business days, including order processing.
Business days are Monday through Friday, excluding public holidays. Delivery estimates are not guaranteed arrival dates.
3. Shipping Delays
Delivery may take longer than estimated due to circumstances beyond our reasonable control, including:
- Customs inspections and import clearance.
- Increased shipping volumes or local postal backlogs.
- Severe weather, transport disruptions, or carrier strikes.
- Public holidays or interruptions affecting international shipping routes.
If your order exceeds the estimated delivery window, please contact support@shhdrdcksshh.com so we can investigate and help resolve the delay. These estimates do not limit any rights available under applicable consumer protection laws.
4. Order Tracking
Once your order has shipped, a tracking number or tracking link will be emailed to the address provided at checkout.
- Where to Track: Follow the link in your shipping confirmation email, visit www.17track.net, or use the assigned carrier’s website.
- Tracking Activation: Please allow 24–72 hours for the first tracking updates to appear after receiving your shipping confirmation.
- Tracking Updates: Updates may be less frequent while a parcel moves between countries, customs facilities, or carrier networks.
If your tracking information does not become available after 72 hours, please contact our support team.
5. Multiple Items and Separate Shipments
Orders containing multiple sleep masks or items from our Evening Silk, Country Dreams, and Dreamy Companions collections may arrive in separate packages, depending on product availability and fulfillment arrangements.
- If your order is split into multiple shipments, tracking details will be provided for each package when available.
- You will not be charged additional shipping fees because we choose to split your order.
- Packages from the same order may arrive on different dates.
6. Order Changes and Address Corrections
If you need to update your shipping address, contact information, sleep mask style, variant, or quantity, please email support@shhdrdcksshh.com within 12 hours of placing your order.
Use the subject line “Urgent: Shipping Adjustment” and include:
- Your order number.
- The email address used at checkout.
- The details you would like us to change.
We will make reasonable efforts to accommodate your request. Changes cannot be guaranteed once processing has begun or a package has been handed to the carrier. Any available carrier redirection service may involve additional charges, which will be explained before you agree to them.
7. Unsuccessful Delivery Attempts
If delivery cannot be completed because the recipient is unavailable, access is restricted, or the carrier requires collection:
- Check your tracking information and any delivery notices.
- Contact the local carrier to arrange redelivery or collection within the carrier’s holding period.
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Contact our support team if you need help identifying the carrier or locating your tracking details.
If a package is returned because of an incorrect address, refused delivery, or failure to collect it, we will review the circumstances and explain the available options. Any reshipping charges or refund adjustments will be communicated clearly and handled in accordance with applicable law.
8. Delayed Shipments and Inactive Tracking
If your package appears delayed:
- Review Your Tracking: Check the latest scan, delivery notices, and estimated arrival information.
- Contact Our Support Team: Email support@shhdrdcksshh.com if there have been no tracking updates for more than seven consecutive business days, or if the estimated delivery window has passed.
Please include your order number and tracking number, if available. We will contact the carrier or fulfillment partner to investigate and advise you of the next steps.
9. Lost, Missing, or Damaged Packages
We will assist you with delivery issues involving your order.
- Confirmed Lost in Transit: If the carrier confirms that your package was lost before delivery, we will arrange a replacement at no additional cost or provide another appropriate remedy, including a refund where required by applicable law.
- Marked Delivered but Not Received: Please check with household members, neighbors, building management, and any designated safe delivery location. Contact our support team promptly so we can help verify delivery details and investigate with the carrier.
- Damaged on Arrival: Please contact us with your order number and, where possible, photographs of the damaged item and packaging. Keep the packaging until we advise whether it is needed for the investigation.
Refunds, replacements, and other resolutions will be assessed based on the circumstances and applicable consumer rights.
10. Shipping Destinations and Dispatch Locations
We offer international shipping, subject to destination availability and carrier restrictions.
- Destination Availability: Available shipping destinations and charges are shown at checkout. If we cannot fulfill an order to your address, we will contact you and refund any payment collected for items we cannot supply.
- Dispatch Locations: Orders may ship from fulfillment facilities or supply partners based on product availability and the delivery destination.
- Business Address: Our company address listed below is our business contact address and may differ from the dispatch location. Please contact us for instructions before sending any returns.
11. Customs, Duties, and Shipping Information
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or handling charges imposed by the destination country.
Unless these charges are expressly included in the price or collected at checkout, they are the customer’s responsibility. Customs clearance may also affect delivery times.
Accurate Delivery Information
Please ensure that your shipping address, postal code, email address, and telephone number are complete and correct before submitting your order.
If you notice an error, contact us immediately. Delivery issues resulting from incorrect information will be reviewed individually, and any available solutions or additional costs will be explained before further action is taken.
Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable law.
12. Customer Support and Company Information
For shipping questions, tracking assistance, or order support, please contact us:
- Brand Name: Shhdrdcksshh
- Product Category: Sleep Masks
- Operating Company: Whizon Hongkong Limited
- Business Address: Room D5, 5/F, King Yip Factory Building, No. 59 King Yip Street, Kwun Tong, Hong Kong
- Customer Support Email: support@shhdrdcksshh.com
- Customer Support Phone: +1 (774) 545-8171
Please include your order number when contacting us about an existing order.