Privacy Notice
Last Updated: October 2026
At Shhdrdcksshh, operated by Whizon Hongkong Limited, we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our online store, purchase our sleep masks, or contact our customer support team.
1. Personal Information We Collect
Depending on how you interact with our store, we may collect the following categories of information:
Contact and Account Information: Your name, email address, telephone number, shipping address, billing address, and account details that you provide when placing an order, creating an account, or contacting us.
Order and Transaction Information: Products purchased, selected styles and variants, order totals, payment status, delivery details, and return or refund records.
Payment Information: Payment details are handled by the payment providers available at checkout. We receive information needed to confirm and manage transactions, such as payment status and limited payment identifiers. We do not need your full payment card number or card security code for customer support; please do not send these details by email.
Device and Usage Information: Information such as your IP address, browser type, operating system, device identifiers, approximate location inferred from your IP address, referring pages, and activity within our store.
Customer Communications: Information you include in support requests, feedback, or other correspondence with us.
2. How We Use Personal Information
We use personal information for the following purposes:
- Order Fulfillment: To process purchases, confirm payments, prepare shipments, deliver orders, and manage returns or refunds.
- Customer Support: To answer questions and resolve product, payment, or delivery issues.
- Service Communications: To send order confirmations, shipping updates, and important service or security notices.
- Store Improvement: To understand how visitors use our store and improve navigation, product information, and shopping functionality.
- Marketing: To send promotional emails and sleep mask recommendations when you have opted in. You may unsubscribe at any time.
- Advertising Measurement: To understand advertising performance and, where enabled and permitted, support personalized advertising.
- Security and Legal Obligations: To detect fraud, protect our services, maintain required business records, and respond to lawful requests.
Where applicable law requires consent for particular activities, we request that consent before carrying them out.
3. How We Share Personal Information
We disclose personal information as reasonably necessary for the purposes described in this policy.
Store Platform and Technology Providers: Service providers that support our storefront, checkout, hosting, communications, and other store functions, including Shopify where used.
Payment Providers: Payment services that authorize, process, and help secure transactions.
Fulfillment and Delivery Partners: Warehouses, fulfillment providers, and shipping carriers that require order and contact information to prepare and deliver purchases.
Analytics and Advertising Partners: Providers that help measure website activity, assess advertising performance, or deliver advertising, subject to applicable consent and opt-out requirements.
Professional Advisers and Authorities: Advisers, regulators, law enforcement, or other parties where disclosure is necessary to meet legal obligations, protect rights, or address suspected unlawful activity.
Business Transfers: Relevant parties involved in a merger, acquisition, restructuring, or transfer of business assets, subject to applicable privacy requirements.
We do not sell personal information for monetary payment. Certain disclosures to advertising partners may nevertheless qualify as a “sale” or “sharing” under applicable privacy laws.
4. Advertising and Analytics Services
Depending on the services enabled in our store, we may use advertising and analytics technologies from providers such as:
- AppLovin: Advertising measurement, attribution, and personalization. Privacy Policy
- Meta Platforms: Facebook and Instagram advertising, audience measurement, and conversion tracking. Privacy Policy
- Google: Website analytics, advertising measurement, and advertising services. Privacy Policy
When enabled, these technologies may collect device identifiers, browser information, page interactions, and purchase-related events. Their use is subject to applicable privacy choices and consent requirements.
Each provider’s privacy policy explains its own processing practices.
5. Cookies and Similar Technologies
Our store may use cookies, pixels, and similar technologies for:
- Essential Functions: Maintaining shopping carts, checkout sessions, security, and selected preferences.
- Analytics: Understanding traffic, identifying technical issues, and improving store performance.
- Advertising: Measuring campaigns and supporting personalized advertising where permitted.
Where required, nonessential technologies are used only after you provide consent.
You can manage cookies through your browser settings and any privacy controls available on our website. Blocking essential cookies may affect checkout or other store functions.
You may withdraw consent where applicable. Withdrawing consent does not affect processing that lawfully occurred before withdrawal.
6. Data Security
We use reasonable safeguards appropriate to the personal information we process. These may include secure connections, access restrictions, and security measures provided by our service partners.
No website, transmission method, or storage system can be guaranteed completely secure. Please protect your account credentials and avoid sending sensitive payment information through ordinary email.
If a personal information breach occurs, we will investigate, take appropriate corrective action, and notify affected individuals or authorities when required by applicable law.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill orders and provide customer support.
- Maintain accounting, tax, and transaction records.
- Resolve disputes and prevent fraud.
- Meet applicable legal obligations.
Retention periods vary according to the type of information and its purpose. When information is no longer needed, we take reasonable steps to delete it, anonymize it, or otherwise handle it as required by law.
8. International Data Transfers
Our company is based in Hong Kong. Our service providers may process personal information in other countries, including countries where privacy laws differ from those in your location.
Where applicable law requires safeguards for international transfers, we use the required transfer arrangements or other legally permitted mechanisms.
9. Children’s Privacy
Our store is intended for adult shoppers. We do not knowingly collect personal information from children under 13 or under another age requiring parental consent under applicable law.
If you believe that a child has provided personal information to us without the necessary authorization, please contact support@shhdrdcksshh.com. We will investigate and take appropriate steps to remove the information.
10. Your Privacy Rights
Depending on your location and the laws that apply, you may have the right to:
- Request access to personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of personal information.
- Obtain a portable copy of certain information.
- Restrict or object to certain processing.
- Withdraw consent where processing relies on consent.
- Opt out of certain advertising-related disclosures or targeted advertising.
- Lodge a complaint with the relevant privacy authority.
These rights are subject to applicable conditions and exceptions. For example, we may need to retain certain transaction records to meet legal obligations.
To submit a request, email support@shhdrdcksshh.com. We may need to verify your identity before completing certain requests. Please do not send identity documents unless we request them through an appropriate process.
11. European Economic Area and United Kingdom
Where applicable European or United Kingdom data protection laws apply, our legal bases for processing may include:
- Contract: Processing necessary to fulfill your purchase or provide requested services.
- Consent: Processing for activities requiring your permission, such as certain marketing or tracking.
- Legitimate Interests: Processing necessary to operate, improve, and protect our business, where those interests are not overridden by your rights.
- Legal Obligations: Processing necessary to comply with applicable requirements.
You may exercise applicable rights of access, correction, deletion, portability, restriction, and objection by contacting us. You may also complain to your local supervisory authority.
12. California Privacy Rights
Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our processing, eligible California residents may request:
- Access to information about the personal information collected, used, and disclosed.
- Correction of inaccurate personal information.
- Deletion of personal information, subject to applicable exceptions.
- Opt-out of the sale or sharing of personal information.
- Limits on certain uses or disclosures of sensitive personal information, where applicable.
- Equal treatment when exercising privacy rights.
The categories of information, sources, purposes, and recipients are described in this policy.
Where required by applicable law, we honor recognized opt-out preference signals, including Global Privacy Control (GPC), as requests to opt out of sale or sharing for the browser or device transmitting the signal.
A browser’s general Do Not Track (DNT) setting is distinct from GPC and may not automatically change our store’s tracking settings.
You may contact support@shhdrdcksshh.com to submit a request. Authorized agents may submit requests where permitted, subject to appropriate verification.
13. Email Preferences
You may unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting us.
We process unsubscribe requests within the time required by applicable law. You may continue receiving essential order, delivery, account, or security communications after opting out of marketing.
14. Third-Party Links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.
15. Changes to This Privacy Policy
We may update this policy to reflect changes in our services, processing practices, or legal requirements. The latest version will be posted on this page with an updated revision date.
Where required, we will provide additional notice or obtain consent for material changes.
16. Contact Information
For privacy questions or personal information requests, please contact:
- Brand Name: Shhdrdcksshh
- Legal Operating Entity: Whizon Hongkong Limited
- Business Address: Room D5, 5/F, King Yip Factory Building, No. 59 King Yip Street, Kwun Tong, Hong Kong
- Customer Support Email: support@shhdrdcksshh.com
- Contact Telephone: +1 (774) 545-8171